1. Any religious messages 2. Anything of a sexual nature 3. Swearing or inappropriate language
*WE have the right to cancel any order that appears to be inappropriate in any aspect.
Yes, but unfortunately we only have a timeframe of 24 hours to make any changes before your video is recorded and edited.
If an order has to be cancelled or changed, please email us at: firstname.lastname@example.org
Yes! We will be providing a full refund for any request that are deemed inappropriate. You will be emailed directly within 24 hours.
Refunds will be processed in the same way you made your payment. It may take 4 - 6 working days, depending on your bank. An automatic confirmation will be sent to you via email once the refund has been processed.
Personalised videos will take upto 3 days from the time we receive your order. We will send it directly to the email provided.
All personalised videos will be in Full HD Format that will also allow you to upload on both Instagram and TikTok.
Yes! Once you receive the video, it is yours.
You will receive one Full HD video per transaction. This video will be in standard YouTube sizing, if you need to resize the video please download a free app called YouCut - Video